Building an AI estimator engine for auto and property damage claims
Client: A US-based auto and property claims processor
The challenge
A US-based claims processor handling both auto and property damage claims relied on manual estimation for repair costs, creating long turnaround times and inconsistent estimates between adjusters working comparable damage.
Our approach
We built an AI-powered estimator engine, trained on historical claims and repair data, that produces a consistent first-pass cost estimate from photos and damage descriptions — with adjusters reviewing and confirming the output before it moves downstream.
- Cut first-pass estimate turnaround from a manual, multi-step process to minutes
- Made estimates more consistent across adjusters handling comparable damage
- Freed senior adjusters to focus on the complex claims that need real judgment
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