Real-time claims visibility for a regional auto and property provider
Client: A regional auto and property claims provider
The challenge
Leadership at a regional claims provider had no real-time view into claims volume, cycle time, or bottlenecks — reporting was assembled manually from multiple systems on a weekly cadence, by which point the information was already out of date.
Our approach
We connected the claims, estimator, and auditor systems into a single reporting layer and built a live dashboard showing claims volume, cycle time, and exactly where claims were getting stuck.
- Replaced a weekly manual report with a live, always-current view of performance
- Made it possible to spot a bottleneck the same day it appeared, not a week later
- Gave leadership one shared source of truth instead of several competing spreadsheets
Facing something similar in auto & property damage?
More case studies
Building an AI estimator engine for auto and property damage claims
A US-based claims processor handling both auto and property damage claims relied on manual estimation for repair costs, creating long turnaround times and inconsistent estimates between adjusters working comparable damage.
Auto & Property DamageAn AI auditor engine for catching claims errors before payout
The same claims operation was manually spot-checking only a small percentage of estimates and payouts for errors and irregularities, catching a fraction of the mistakes slipping through a high-volume claims pipeline.