A bilingual web and mobile marketplace connecting Saudi households with trusted service providers
The challenge
Households in Saudi Arabia looked for plumbers, electricians, cleaners, air-conditioning technicians and other home service providers through word of mouth, social media groups and classified listings. Quality and prices were unpredictable, there was no record of who had done what, and providers had no reliable way to win work beyond their own circle.
Our approach
We built the marketplace as a web platform with iOS and Android apps on one shared backend. A structured service catalog lets customers describe the work they need in Arabic or English, with photos. Verified providers receive matching requests and respond with quotes, while customers compare, book and pay in one place and providers manage their appointments from the same account.
- Gave households one place to find and compare providers instead of relying on word of mouth
- Gave providers a steady way to find qualified work and manage their schedule
- Brought every job, price and appointment into one record across web and mobile
- Delivered a complete Arabic (right-to-left) and English experience on both web and mobile
Facing something similar in home services?
More case studies
Quote requests and structured negotiation for a home services marketplace
Customers described the same job to several providers by phone or chat, received quotes in different formats, and had no easy way to compare them or negotiate. Providers quoted without seeing the whole job, which led to price changes on arrival and disputes about scope.
Home ServicesAppointments, code-based check-in and sign-off, and payments for a home services marketplace
Once a job was agreed, everything else still happened off the platform: appointment reminders by phone, no proof that a provider had arrived, no clear moment when the work was accepted, and payment settled in cash or by transfer, with disputes over whether the job had really been done.